WEBCASTS
Staffing Effectiveness Journey…A Living Process of Discovery and Evolution
A Case Study with USC Medical Center
September 26, 2007 at 12:00 AM PST
Chief Nursing Officer
Theresa Murphy, RN, BSN
Director of Medical/Surgical Nursing Services
USC is a growing medical center in Los Angeles. In this highly recognized and regarded university setting, nursing leadership has taken steps to confront the challenges of effective staffing in a highly competitive and complex healthcare market place. Ellen Whalen and Theresa Murphy share their on-going journey towards effective staffing.
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Challenges of Staffing |
Dense and highly competitive market, Retention and Recruitment, Use of External Labor, Urban Location |
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Goals |
Improve staff satisfaction, retention and recruitment, Lead in competitive market, Manage labor costs, Decrease reliance on contract labor |
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Living Process of Staffing Effectiveness |
Continual learning occurs, Appreciate that you will evolve as you learn, Important to have a process for reviewing proposed changes, to ensure consistency/fairness |
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Incentive Program Design |
Retained current practice, Shift Rewards |
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ShiftRewards |
Avenue to reward for shifts, and other activities and behaviors: extra shifts, unofficial holiday shifts, preceptors, perfect attendance, committee participation |
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ShiftRewards (Fulfilment of Rewards) |
Who redeems, how, length of time it takes, rewards need to be easily accessable, rewards list needs to not be too extensive |
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Promoting an Optimal Schedule |
Seeing earlier sign up for shifts and competition for desirable shifts |
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Staff Directed Floating |
Floating between units is more common now |
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Summary |
Adapt and evolve, it is a learning process along the way |