WEBCASTS
Blue Print for Success in Effective Staffing
A Case Study with Tri City Medical Center
July 19, 2007 at 01:00 AM PST
Chief Operating Officer and Chief Nurse Executive
Kathy Dawson, RN, MSN
Senior Director of Patient Care Services and Director of Nursing
Cathi Jacobs,
Operations Manager
Tri-City Medical Center has implemented a winning staffing effectiveness program in Oceanside, CA. Suellyn is the author of “Staffing through Web-based Open Shift Bidding”, published in American Nurse Today in April 2007. Suellyn and her team will cover the related topics discussed in her article.
Issues |
The increased usage of incentive pay, unfilled shifts and growing number of per diem staff and outside labor use |
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Plan the Improvement |
Focus on Impatient Nursing, Why are shifts not filled in advance? How can we communicate department needs more efficiently? Define process to improve. Focus on system requirements. Choosing and implementing an Effective Staffing Solution |
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Do The Improvement |
Selected BidShift’s internet-based solution, Gained approval from Board of Directors, Implementation Process, Go Live |
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Staff Benefits |
Staff can view hospital needs from work, home or any location with internet access. Flexibility to schedule themselves to work (full shifts, partial shifts, on call shifts) |
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Manager Benefits |
By click of mouse, they can post open shifts, can post “partial shifts”, can post “on call” shifts, can post “available shifts”, encourages creative staffing |
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Check the Result |
Savings are tabulated monthly and reported out on a quarterly basis |
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Decrease in RN Outside Labor Hours |
Goal: 10% Decrease Achieved: 19.9% Decrease (10-1-06 thru 6-30-07) |
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Decrease Incentive Pay Usage in Impatient Nursing |
27.91% decrease in Time and ½ Usage |
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Decrease Outside Labor Costs |
27.52% decrease in Contract Labor |
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Act to Hold Gains and Continue to Improve Process |
Continue to track improvement indicators |
~Cathi Jacobs, Operations Manager