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Integrating Learning Into Effective Staffing Design

A Case Study by Southern Regional Medical Center

February 10, 2007 at 01:00 AM PST

Maria Kulma, RN, MSN, CNAA, BC,
VP Patient Care Services, CNE

Please join us for this special opportunity to hear from Maria Kulma, one of the true pioneers in leveraging technology to promote Effective Staffing practices. After 2.5 years of using BidShift, Maria and her team have gained experiences that have resulted in modification and improvements in their staffing effectiveness program. By sharing their story Maria will be helping us all on our own journey of effective staffing.

Market in 2004	Competitive labor market, RN vacancy in state 13%, Metro Atlanta 15%, RN’s working FT in state 58%, MA 72%, 22% PT RNs represent potential pool
Early Motivations for Change	Control Costs, Examine Staffing Designe, and Need to drive retention and recruitment
Goals in 2004	Increase productivity of per diem pool, attract PT nurses to work additional hours, recruit additional staff, retain staff and manager turnover, ensure equitable application of HR policy, decrease reliance on contract labor
Decision to use BidShift	Vendor with experience to partner with us through uncharted territory, became the catalyst for change that we needed from a business and cultural perspective
Planning Process	Presented and gained support of Nurse Leaders, Performed analysis of current scheduling and incentive programs, identified variation in application of incentives and non adherence to scheduling guidelines
What to Expect	Leadership support is essential, need to manager some resistance, be ready to dispel myths and educate at all levels in the organization
Impact of Program	PRN’s increased hours from .36 to .47 (additional 14.6 FTEs), opened 34 beds without increasing Agency Use, Recruited Agency to Staff
Impact 2004 to Today	Managers time on staffing: Significantly improved Poor communication across departments: Effective communication in place Entitlement Culture: Significantly Diminished Staff dissatisfied with application of HR policies: Improved Productivity at the 35th Percentile: Stable
Focus Today	Healthful work environment, Safe Staffing, Nurse Autonomy, Productivity

“Develop new insights to guide innovation, Our Future Requires it”
~Maria Kulma, VP Patient Care Services, CNE