HEALTH FIRST
Brand Promise: Quality of Care
Organization:
Health First in Florida3 Facility Organization
Challenge:
Provide consistent patient care in a highly competitive market with seasonal census shifts while avoiding contract labor costs.Impact:
Provide excellent patient care in a highly competitive market results in high labor costs, inadequate staffing policies, and excessive contract labor spending.
Solution:
Proactive vs. reactive scheduling to fill holes results in flexibility and choice for staff, improved recruitment and retention, and a high degree of cross-unit activity throughout the enterprise.Results:
- $3.12 Million reduction in Contract Labor
- $1.32 Million annual net savings
- 34% of awarded shifts results in cross-unit activity
Quote:
"Concerro is an integral part of Health First’s strategy to encourage our own staff to request and fill extra shifts so that patients receive care from a consistent group of our own excellent nursing staff. Concerro allows us to offer work and shift incentives in a centralized way, and rewards staff for helping meet the needs of our patients. We believe Concerro will improve nurse satisfaction and differentiate us in our ongoing nurse recruitment and retention efforts."
Bob Suttles, Corporate Human Resources Officer, Health First Back to top