Overtime and Position Control

Another staffing problem is that many departments don't have the right mix of FT and PT staff (generally not enough PT staff). In fact, most nurse managers feel they need a better shift mix to accommodate volume swings. As a result, when census drops, full-time staff needs to be called off, draining PTO and loyalty.

Similarly, when workload spikes, staff called in may be on overtime or expensive, often lower quality temporary agency staff are required, resulting in premium pay and missed productivity goals. Another aspect of this is that some departments do not have a healthy mix of junior and senior level staff (generally too many senior).

Concerro's RES-Q Labor Resource Management is ideal for managing position control. When adjusting a schedule to meet changing patient care needs, managers need immediate visibility into staff overtime when shifts are awarded. With Concerro, they can review overtime and premium pay at a glance. And because Concerro ShiftSelect is qualification-based and widely adopted, staff has immediate access to all qualified shifts, enabling them to self select to float where needed, thus flexing staff to meet the constant volume swings.

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