Dynamic Staffing and Scheduling

There are many components of labor inefficiency arising from the last minute activities surrounding daily staffing. The complexities of maintaining proper staff coverage when addressing changing census and acuity, skill mix issues, staff absences are well documented. But it is much more than “what do you need and who do you have”.

Knowing who is best is equally as important. Concerro's RES-Q Labor Resource Management was rated the Best in KLAS solution for dynamic staffing and scheduling by acute-care hospitals. RES-Q then automatically calculates your required staffing levels. Revised unit workload requirements are assessed against the current schedule and staffing variances are instantly communicated to designated personnel via mobile communication alerts.

Most nursing departments also have unfilled shifts in every schedule, despite best efforts to balance and fill them. Many of these open shifts are not due to vacancy, but primarily due to the challenge of managing scheduling variables. When under pressure to fill shifts, managers and staff resort to "let's make a deal" negotiations when calling in, floating or calling off staff. Some departments even report policies that incentivize withholding labor to increase premium pay! Concerro's ShiftSelect was the first solution, and still the only qualification-based approach, to totally solve this problem effectively and sustainably.

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