| Title: | Client Services Coordinator (CSC) |
| FLSA status: | Salary, non-exempt |
| Reports to: | Product Technical Support Manager |
| Location: | Corporate Office, San Diego |
| Travel: | Rare (Less than 5%) |
Purpose of the role:
The Services Analyst (SA) is responsible for the technical product support of client services team. The CSC has a primary report development responsibility and will be the initial point of contact for clients needing assistance with the Concerro application.
Accountabilities
- Design and prepare internal and client-facing reports (standard, ad hoc)
- Perform ongoing data analysis from a variety of data sources (Jasper reports, SalesForce, data aggregation database, etc.) to offer new and compelling information to team
- Maintain an in-depth knowledge and understanding of client issues and strategies and Concerro programs in order to develop other meaningful client reports
- Develop and maintain reports documentation
- Support production of case studies and publications utilizing staffing analytics
- Compile and distribute monthly client reports to Client Services Executives (CSEs) in region
- Works with clients and CSEs to obtain and graph monthly financial data
- Manages master calendar of regional activities
- Triages client calls; provides first level response and issue resolution for “quick fix” problems; enters and assigns unresolved cases in Sales Force
- Conduct client webinars on Concerro reports
Requirements:
- Bachelors degree
- Excellent Microsoft Office skills (especially Excel)
- 2+ years of technology support experience, preferably in healthcare
- Above average verbal and written communication skills
- Demonstrated s trong problem solving abilities.
Highly desired/ preferred attributes:
- Excellent phone presence
- Client service focus
- 2+ years experience working with databases
Interested and qualified candidates should email their resume named YourLastName.doc in Word format to careers@concerro.com. Please put the job title in the subject line.