Careers with Concerro

  • Client Services Executive

    February 18, 2010
    Location: Careers >> Client Services

    The Client Services Executive (CSE) provides total client management for their assigned (15-20) clients including; providing strategic guidance on Effective Staffing practices, identifying client goals, and developing strategies and processes that will support optimal use of the software. The CSE works with the Project Manager who will implement and configure the software that will assist the client in achieving the staffing effectiveness goals established with the client.

    The CSE will work from home, with (60-80%) travel required to customer sites, company meetings, and industry conferences as required.

    Accountabilities:

    • Establish effective client relationships amongst executives, managers, and staff from launch of engagement through system adoption/maximization periods.
    • Work closely in an advisory capacity with the client executive leadership team
    • Assess strengths and vulnerabilities of existing operational processes and practices; recommending software system configuration to maximize operational benefits
    • Facilitate strategic decision making related to incentive approach; facilitate problem solving related to the use of the software system and corollary policies and practices
    • Balance multiple customer implementations simultaneously; provide continued strategic support through working with the client services manager on client-specific recommendations
    • Support on-going client evaluation of goal achievement and strategy revisions

    Functions:

    • Lead strategic design process necessary to implement the Concerro product for hospital clients
    • Provide monthly status reports to all assigned clients with assistance from Services Analyst
    • Customize and deliver training to the nurse/healthcare leaders
    • Lead related system (e.g., scheduling, time/attendance, payroll) workgroups related to incorporation of Concerro system use
    • Identify new function and feature ideas as input into the evolution of the product
    • Introduce new/enhanced system functionality
    • Support sales presentations and represent Concerro at trade shows
    • Participate in internal committees to represent Services team
    • Develop strategic planning management tools and resources as needed
    • Support in orientation of new team members

    Requirements:

    • Multi-site management experience strongly preferred
    • Undergraduate degree
    • Strong group facilitation and process improvement skills
    • Excellent verbal and written communication skills
    • Strong analytical skills and attention to detail
    • Expert computer user for a variety of applications including Microsoft Office
    • Strong consulting, systems implementation, process improvement, support and training

    Following attributes/skills a plus:

    • Healthcare software implementation, support and training
    • Healthcare consulting experience
    • Strong working knowledge of hospital/nursing operations
    • Hospital staffing office experience
    • Strong working knowledge of healthcare staffing/scheduling systems
    • Strong working knowledge of internet based systems
    • RN licensure, or other clinical experience
    • Service provider experience

    Interested and qualified candidates should email their resume named YourLastName.doc in Word format to careers@concerro.com. Please put the job title in the subject line.