Thanks for the Love!

With Valentine’s Day rapidly approaching, we can’t help getting warm and fuzzy when we hear from a client that is tickled pink (pun intended). One of our Client Services Executives, Andy Thompson, received a wonderful note from his client at Maury Regional Medical Center. We love hearing from our clients, especially when they are happy … Continue reading »

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Concerro Acquired by API Healthcare – What Does This Mean?

Over the last year, there’s been a considerable amount of consolidation in the healthcare workforce management market. The smaller companies have been integrated into larger companies, with only a couple of strong players remaining. Concerro understood that in order to compete successfully in this maturing market, it needed to partner with a strong industry leader. … Continue reading »

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100 Best Companies to Work For. Congrats to Concerro Client CHOA!

Fortune magazine recently released its annual 100 Best Companies to Work For list. Healthcare companies nabbed 17 slots. What is their secret to creating a workplace that makes employees want to stay and makes their companies the ones for which job seekers aim? Concerro client Children’s Healthcare of Atlanta (CHOA) explains:

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The financial benefit of HICS automation

There is a direct financial return on your investment in an automated HICS solution to improve incident response at your hospital. Try our HICS ROI Calculator to help you better understand the top five measurable financial benefits of HICS automation from three primary areas—Compliance, Performance, and Reimbursement (CPR).

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Is your unit ready for self-scheduling?

Self-scheduling increases staff engagement and provides nurses with more control over their personal schedules. While this approach can be used positively, it’s critical that nurse leaders evaluate the level of staff readiness before implementing this scheduling model.

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Thanks for the Love! Concerro Acquired by API Healthcare – What Does This Mean? 100 Best Companies to Work For. Congrats to Concerro Client CHOA! The financial benefit of HICS automation Is your unit ready for self-scheduling?

Feb
13

Thanks for the Love!

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With Valentine’s Day rapidly approaching, we can’t help getting warm and fuzzy when we hear from a client that is tickled pink (pun intended).

One of our Client Services Executives, Andy Thompson, received a wonderful note from his client at Maury Regional Medical Center. We love hearing from our clients, especially when they are happy clients. We thought this was so nice, we just had to share!

Here is what Cheri Childress had to say:

“Just to let you know, I am very pleased with the efficiency of Concerro.  Overall with my previous scheduling system (ANSOS) it would take me anywhere from 4-6 hours to complete a 4 week schedule.  Now, with the convenience of Concerro, I can complete a 6 week schedule in under 2 hours!

I love the fact that it is point-click (mouse) and that the system recognizes my nurses’ schedules and groups them together based on the fact that they work the same shifts. 

It has really saved me time, too, since the nurses can make their own schedule changes and switches.  I am no longer fumbling through paper requests to switch employee’s days. 

I also like that my open shifts can be seen throughout the hospital by other staff who are qualified to fill my open shifts.  It is MUCH better than the days before when I had to email out my open shifts to people who I thought may be interested, post open shifts on the break room door, and then remember to go back and see if anyone emailed me back or signed up, and then enter that into the system.  It is all done by computer so it is all in the same place. 

The convenience for my staff of having the ability to look at their schedule at home helps tremendously too.  They can schedule personal appointments around their schedule, and if they need to get other staff to switch with them, they can do it from home, where there time is much less laid back than at work.

I am very pleased overall with the time this system has saved me.  I look forward to Concerro’s communication [interface] with Kronos!! 

Thanks for helping me with my questions this morning.” 

Cheri Childress, RN
Nurse Manager
Skilled Nursing Unit
Maury Regional Medical Center

Well thank you for sharing such kind words with us, Cheri! We look forward to learning more about the positive outcomes you have at Maury Regional. In the meantime, please give yourself a big hug from the team at Concerro.

Maury Regional Medical Center

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Feb
08

Concerro Acquired by API Healthcare – What Does This Mean?

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Over the last year, there’s been a considerable amount of consolidation in the healthcare workforce management market. The smaller companies have been integrated into larger companies, with only a couple of strong players remaining.

Concerro understood that in order to compete successfully in this maturing market, it needed to partner with a strong industry leader. We’re pleased to report that API Healthcare has acquired Concerro and by bringing these two strong companies together, the Concerro clients will benefit from:

  • • Healthcare Expertise:  API Healthcare understands the challenges and needs of healthcare organizations working to make the best staffing decisions that deliver a high quality of care while improving the bottom line.
  • • Solution Alignment:  The Concerro products will fit well with existing API Healthcare solutions.
  • • Financial Resources:  API Healthcare is also a financially solid company committed to developing innovative solutions and providing strong customer service.

While change always puts some bumps in the road, the Concerro clients should expect a relatively smooth transition.

For the healthcare community, the acquisition means a stronger integrated solution suite available across the entire continuum of care. As the two companies’ products become fully integrated, a robust end-to-end workforce management solution will be available to healthcare organizations ranging from small retail clinics to large health systems. As reimbursements decrease and accountable care organizations gain momentum, understanding how long-term and day-to-day staffing decisions impact the quality of care and labor costs will be critical. Healthcare organizations of every kind will need to have a clear view into their workforce. API Healthcare’s mission – elevating quality and productivity across the healthcare community through innovative workforce management – is based on the needs of the healthcare community.  And, with the combined strengths of Concerro and API Healthcare, we can deliver that mission.

Thank you for your support during this exciting time.

Patricia Levan, RN, MS

Associate Vice President, Client Services

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Feb
06

100 Best Companies to Work For. Congrats to Concerro Client CHOA!

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Fortune magazine recently released its annual 100 Best Companies to Work For list. Healthcare companies nabbed 17 slots. What is their secret to creating a workplace that makes employees want to stay and makes their companies the ones for which job seekers aim? Concerro client Children’s Healthcare of Atlanta (CHOA) explains:

“You have to inspire the best in people, and you do that by creating an environment that puts people first,” said Linda Matzigkeit, chief administrative officer at Children’s Healthcare of Atlanta, which ranked number 49. “We spend a lot of time asking our employees, ‘What do you need to be successful?’ We determine what they need and commit the time, resources and leadership needed to supporting and developing those needs.”

Congratulations to CHOA for making the list. What makes CHOA great?

Big on recognition, senior leaders hold frequent parties and push around beverage carts during the holidays — occasionally at 2:45 a.m. for the night shift — as a chance to touch base with employees.

See the 100 best companies to work for.

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Jan
10

Journey to the Next Century: Take-off

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I woke up this morning to four new Twitter followers, all from various educational disciplines. I wonder if it’s because my last post said “school starts Monday,” or because I asked if I was in over my head, and they wanted to find out!

I often feel in over my head, yet in some strange way, it’s quite motivating. Right now we are gearing up for the Concerro University Kickoff on February 28 (http://expos2events.com/concerro/) , a virtual event to launch CU to our clients, the first inaugural Application Administrator classroom training in San Diego the week of March 12 (http://www.concerro.com/concerro-university.php) , and the 2012 Client Workshop also in San Diego the week of April 25 (https://s3.goeshow.com/concerro/CAC12/ereg806425.cfm). Additionally, all of the content for the CU App Admin training is being made available via the Concerro Learning Center (CLC) (https://concerrolearning.adobeconnect.com) , and will be accessible on demand to all of our clients. Not just CBTs and documents, either, full blown recorded meetings, courses and evaluations designed to make you feel like you had an instructor with you the whole time!

One of the things I am most excited about is teaming up with colleagues and Res-Q clients to design their On-Demand portion of the CLC. This corresponds very well with school starting because my post-grad certificate will be in Instructional Technology, which means I will become an Instructional Designer (ID). IDs focus on improving human performance to solve an instructional problem, and content is narrowed to the information and skills need to perform the tasks and job. Subject Matter Experts (SMEs) approach design from a content perspective. Since I’ve been more of a SME all my professional life, even when I taught nursing at a college, this is a wonderful opportunity to enable us to make learning more efficient and effective, less difficult, and save time and money for all involved!

No matter which Concerro product you use, if you are interested in helping us “define the instructional problem” for yourselves and your staff, please let me know so we can involve you in upcoming and ongoing design. Once we understand the performance problem we are trying to solve and develop the learning objectives, we will explore these factors:

1)     What is the level of readiness needed to accomplish the learning objectives?

2)     What instructional strategies will be most appropriate for us to use?

3)     What technology/other resources are most suitable?

4)     What support is needed for successful learning?

5)     What revisions are needed if the “tryout” doesn’t match expectations?

Then we will translate our design into the materials needed to accomplish the objectives, implement these and evaluate/revise as needed. Sound fun? I am literally jumping out of my shorts with excitement!

The Concerro Learning Center has been such a success since we launched it, but we know we need to continually improve and expand our offerings. We are thrilled to be able to do this with (and for) you! If you are a client who hasn’t yet logged in, let me know and we will get you set up!

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Jan
25

Concerro Clients: Keynotes, Schedule & Fun at the Concerro Client Conference

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Attention Concerro Clients! This just in….The team at Concerro is excited to announce the latest developments for our 2012 Concerro Client Conference this Spring. We hope you can join us for collaboration, networking, learning and fun at the beautiful Hilton San Diego Bayfront.

KEYNOTE SPEAKERS

We have an amazing lineup of inspirational and thought-provoking keynote speakers including:

  • • Sonia Rhodes – Studer Group – Transforming the Patient Experience
  • • Marsha Petrie Sue – Author – The CEO of YOU: Leadership Development
  • • Eddy Weiss and Theresa Gratton BSN, RN, CIC – Chasing4Life – If It Were My Hospital – Lessons Learned from Joplin

Conference Agenda

Review the preliminary agenda to see the presentations that are planned for this event, including the ability to earn up to ten CEUs!

Fun, Fun, Fun

Join us Wednesday night for an evening of dancing, drinks, food and fun as we celebrate our 10th Anniversary under the stars. (Hosted by Concerro.)

Take me out to the ballgame! Thursday night, head over to Petco Park to catch the Padres vs. Nationals game in Concerro’s Western Metal Suites. (Hosted by Concerro.)

Register Today and Save

The first 50 Concerro Clients to register will save $50 with the early bird rate so register today! Be sure to use the following coupon code to get your $50 discount: EARLYBIRD

Date:         April 24 – 27, 2012

Location:  Hilton San Diego Bayfront

We look forward to seeing you in San Diego!

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Jan
26

Is your unit ready for self-scheduling?

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Self-scheduling increases staff engagement and provides nurses with more control over their personal schedules. While this approach can be used positively, it’s critical that nurse leaders evaluate the level of staff readiness before implementing this scheduling model. Concerro can help you with this evaluation.

Try our self-scheduling assessment tool to determine your staff readiness for self-scheduling.

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Feb
01

The financial benefit of HICS automation

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There is a direct financial return on your investment in an automated HICS solution to improve incident response at your hospital.

Try our HICS ROI Calculator to help you better understand the top five measurable financial benefits of HICS automation from three primary areas—Compliance, Performance, and Reimbursement (CPR).

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